Returns Policy
Below you'll find information Protect-UK's return policy once you have purchased one of products. This is broken into several sections depending on the type of return. If you have a question about our returns policy, please feel free to contact us.
Change of Mind Returns
“Change of mind” includes purchases you have made in error (accidentally ordered the wrong amount, size or colour).
We will accept a change of mind return provided it meets the following guidelines:
- Return within 14 days
- Return with proof of purchase
- Item must be unworn, unwashed, unused with all original tags/labels attached
- Item is not listed as an excluded item as outlined below
- Please note that we are unable to accept returns for certain personal protection products such as face masks, gloves and sanitiser amongst others unless there is a product fault. Thank you for your understanding.
Excluded items (for a change of mind return):
- Disposable items
- Sale/Clearance items
- Personalised products
- Bespoke products
- Goods that have been specially procured in line with your requirements and do not form part of our standard range
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown, we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
Exchanges
Exchanges for the same item in a different size will not incur any additional charges (delivery maybe charged at a subsidised rate). If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
Refunds
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method.
In the event of goods arriving with production or manufacturing errors, we reserve the right to correct these prior to offering a refund, at our sole discretion.
Supporting Information
A full set of our terms and conditions are available on our terms and conditions page.